Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at lucespizzas.digital (the "Site") or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue use of our Site and services.

1. Acceptance of Terms

By accessing the website at lucespizzas.digital, creating an account, placing an order, subscribing to any newsletter or promotional materials, or otherwise using any service provided by Pizza Luce, you confirm that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into a binding agreement;
• You agree to comply with all applicable federal, state, and local laws and regulations;
• You have read, understood, and accept these Terms of Service in full.

If you are using our Site or services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" refers to both you individually and the entity you represent.

These Terms constitute a legally binding contract between you and Pizza Luce, governed by the laws of the United States and any applicable state laws. Your continued use of the Site after any modifications to these Terms shall constitute your acceptance of such modifications.

2. Description of Services

Pizza Luce operates as a food service business providing customers with the ability to browse our menu, place online food orders, schedule deliveries or pickups, and engage with promotional content through our digital platforms. Our services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for delivery or in-store pickup through our website at lucespizzas.digital.
• Menu Information: We provide detailed descriptions of our food products, including ingredients, pricing, and nutritional information where applicable.
• Account Management: Users may create personal accounts to manage orders, save preferences, track order history, and store delivery information.
• Promotions and Loyalty Programs: We may offer promotional deals, discount codes, loyalty programs, or limited-time offers through our Site or affiliated communications.
• Customer Support: We provide customer service assistance via email, phone, or other communication channels to address inquiries, complaints, and feedback.
• Digital Content: We may publish blog posts, videos, recipes, or other digital content related to our brand and food products.

Pizza Luce reserves the right to modify, suspend, discontinue, or expand any service at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services. Menu items, pricing, and availability are subject to change at any time and may vary by location and operational capacity.

Our services are intended for personal, non-commercial use only unless expressly agreed otherwise in writing by Pizza Luce. Any commercial use of our services without written authorization is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Site and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials;
• Notify us immediately at [email protected] if you suspect unauthorized use of your account;
• Use our services only for lawful purposes and in a manner consistent with these Terms;
• Comply with all applicable federal, state, and local laws, including those related to food ordering, consumer protection, and electronic commerce;
• Be present at the designated delivery address or pickup location at the agreed time;
• Ensure that all payment information provided is accurate and that you are authorized to use the payment method specified.

3.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Using our Site or services for any illegal, fraudulent, or unauthorized purpose;
• Attempting to gain unauthorized access to our systems, servers, databases, or any associated infrastructure;
• Submitting false, misleading, or fraudulent orders or payment information;
• Impersonating any person or entity, including Pizza Luce employees or representatives;
• Uploading, transmitting, or distributing any malware, viruses, or harmful code to our Site;
• Using automated scripts, bots, scrapers, or other automated means to access or interact with our Site without express written permission;
• Engaging in any conduct that disrupts, interferes with, or burdens our servers, networks, or services;
• Reproducing, copying, or reselling any part of our services or content without written authorization;
• Harassing, threatening, or intimidating any Pizza Luce employee, representative, or other customer;
• Using our Site to collect personal information about other users without their consent;
• Attempting to reverse-engineer, decompile, or disassemble any software or technology used in connection with our services;
• Violating any applicable local, state, federal, or international laws or regulations;
• Engaging in price manipulation, discount abuse, or coupon fraud;
• Creating multiple accounts for the purpose of circumventing restrictions or abusing promotional offers.

Violation of any prohibited activity may result in immediate termination of your account, cancellation of outstanding orders, and potential legal action. Pizza Luce reserves the right to report illegal activities to appropriate law enforcement authorities.

4. Account Registration and Security

To access certain features of our Site, including online ordering and loyalty programs, you may be required to create a user account. By registering an account, you agree to:

• Provide truthful, accurate, and complete registration information;
• Keep your account information up-to-date;
• Maintain the confidentiality of your username and password;
• Accept full responsibility for all activities that occur under your account.

Pizza Luce is not responsible for any loss or damage arising from your failure to maintain the security of your account credentials. You may not transfer or share your account with any other person. We reserve the right to suspend or terminate accounts that violate these Terms or that we suspect are being used fraudulently.

5. Ordering, Pricing, and Payment Terms

5.1 Orders

When you place an order through lucespizzas.digital, you are making an offer to purchase the selected items at the stated prices. Pizza Luce reserves the right to accept or decline any order at its sole discretion. An order is not confirmed until you receive an order confirmation via email or on-screen notification. We are not responsible for orders that are not confirmed due to technical issues, availability constraints, or payment failures.

5.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to applicable taxes, delivery fees, and service charges, which will be disclosed at the time of checkout. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly, offering you the option to re-order at the correct price.

5.3 Payment

We accept various payment methods as indicated on our Site, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• The payment information provided is accurate and complete;
• You authorize Pizza Luce to charge the full order amount, including taxes and fees, to the designated payment method.

All transactions are processed through secure, third-party payment processors. Pizza Luce does not store complete credit card information on its servers. Payment processing is subject to the terms and conditions of the respective payment processor.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has commenced. Cancellation requests must be made within a reasonable timeframe before preparation begins. Refund eligibility is evaluated on a case-by-case basis and is subject to our Refund Policy. For concerns regarding your order, please contact us at [email protected].

6. Delivery and Pickup

Pizza Luce offers delivery and pickup services subject to availability in your area. Delivery times are estimates only and may be affected by factors beyond our control, including traffic, weather conditions, and order volume. We are not liable for delays in delivery that are beyond our reasonable control.

You are responsible for ensuring that the delivery address provided is accurate and accessible. If a delivery cannot be completed due to an incorrect address or failure to be present, additional charges may apply, and refunds may not be issued for the undelivered order. Pizza Luce reserves the right to modify, suspend, or discontinue delivery services in specific areas at its sole discretion.

7. Intellectual Property Rights

7.1 Ownership

All content, materials, and intellectual property available on or through lucespizzas.digital, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Site ("Content"), are the exclusive property of Pizza Luce or its licensors and are protected under United States copyright law (17 U.S.C. § 101 et seq.), trademark law, trade dress law, and other applicable intellectual property laws.

7.2 Limited License

Pizza Luce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with our food ordering services. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection or use of product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of a third party;
• Any use of data mining, robots, or similar data gathering and extraction tools.

7.3 Trademarks

The Pizza Luce name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of Pizza Luce. All other trademarks appearing on the Site are the property of their respective owners. You may not use any Pizza Luce trademark without prior written consent. Unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable federal and state laws.

7.4 User-Generated Content

If you submit reviews, comments, photos, or other content ("User Content") to our Site or social media platforms, you grant Pizza Luce a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content worldwide. You represent and warrant that you own or have the necessary rights to the User Content submitted and that it does not infringe any third-party intellectual property rights.

8. Allergen and Nutritional Information Disclaimer

Pizza Luce makes reasonable efforts to provide accurate allergen and nutritional information on our Site. However, our food products are prepared in kitchen environments where cross-contamination with common allergens — including but not limited to gluten, dairy, nuts, eggs, and shellfish — may occur. We cannot guarantee that any menu item is completely free from allergens.

If you have food allergies, dietary restrictions, or specific health conditions, we strongly recommend that you contact us directly before placing an order to discuss your specific needs. Pizza Luce is not responsible for adverse reactions resulting from the consumption of our food products where allergen information was available and the customer failed to review it or communicate their allergies prior to ordering.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. Pizza Luce does not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites.

Your use of third-party websites is subject to the terms and conditions and privacy policies of those respective sites. We encourage you to review the terms and privacy policies of any third-party site you visit. Pizza Luce shall not be liable for any damages or losses arising from your use of or reliance on any third-party content, products, or services.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE PROVIDES ITS SITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

PIZZA LUCE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PIZZA LUCE DOES NOT WARRANT THAT:

• THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• ANY DEFECTS OR ERRORS IN THE SITE WILL BE CORRECTED;
• THE SITE OR ANY CONTENT IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• THE RESULTS OBTAINED FROM USING THE SITE OR SERVICES WILL MEET YOUR EXPECTATIONS;
• ANY INFORMATION ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM ACCESS TO OR USE OF OUR SITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE;
• ANY OTHER MATTER RELATING TO OUR SITE OR SERVICES.

IN NO EVENT SHALL PIZZA LUCE'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pizza Luce, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to:

• Your use of, or inability to use, our Site or services;
• Your violation of these Terms of Service;
• Your violation of any applicable law, regulation, or ordinance;
• Your violation of any rights of a third party, including intellectual property rights;
• Any User Content you submit, post, transmit, or otherwise make available through the Site;
• Any fraudulent, negligent, or willful misconduct on your part;
• Any dispute between you and any third party related to your use of our services.

Pizza Luce reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Pizza Luce in asserting any available defenses. This indemnification obligation will survive the termination of these Terms and your use of our services.

13. Privacy Policy

Your use of our Site and services is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and applicable state privacy laws. Please review our Privacy Policy carefully.

By using our Site and services, you consent to the collection and use of your information as described in our Privacy Policy. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as outlined in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to conflict of law provisions.

You agree that any legal action or proceeding arising under these Terms that is not subject to the arbitration provision below shall be brought exclusively in the federal or state courts of competent jurisdiction. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

To the extent that any portion of these Terms is governed by the laws of a specific state, such governance will be determined by the location of Pizza Luce's principal place of business and the state in which the relevant transaction or interaction occurred.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms or your use of our services by contacting Pizza Luce directly at [email protected]. We will make reasonable efforts to resolve disputes informally within thirty (30) days of receiving written notice of the dispute.

15.2 Binding Arbitration

If a dispute cannot be resolved informally, you and Pizza Luce agree to resolve any and all disputes, claims, or controversies arising out of or relating to these Terms or our services through binding individual arbitration, rather than in court, except as otherwise provided herein. The arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon, and shall take place in the United States.

The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including declaratory or injunctive relief. The arbitrator's decision shall be final and binding, subject only to limited judicial review as provided by applicable federal arbitration law under the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

15.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

16. Term and Termination

16.1 Term

These Terms of Service shall remain in full force and effect while you use our Site or services or maintain an account with us.

16.2 Termination by You

You may terminate these Terms at any time by discontinuing use of our Site and services and, if applicable, by closing your account. Account closure requests should be submitted to [email protected].

16.3 Termination by Pizza Luce

Pizza Luce reserves the right to suspend or terminate your access to the Site and services, with or without notice, at its sole discretion, for any reason, including but not limited to:

• Violation of these Terms of Service;
• Fraudulent, abusive, or illegal activity;
• Failure to pay for services rendered;
• Extended periods of account inactivity;
• Operational or business reasons.

16.4 Effect of Termination

Upon termination, your right to access and use our Site and services shall immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution provisions.

17. Changes to Terms

Pizza Luce reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When changes are made, we will update the "Last Updated" date at the top of this page. For material changes, we may also provide additional notice, such as a prominent notice on our Site or an email notification to registered users.

Your continued use of the Site or services following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately cease using our Site and services. We encourage you to review these Terms periodically to stay informed of any updates.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if such modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree to negotiate in good faith a valid, enforceable replacement provision that most nearly implements the intent of the original provision that was found invalid or unenforceable.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of our Site and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Pizza Luce.

20. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Pizza Luce's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes, utility failures, cyberattacks, war, terrorism, or any other event that is beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Pizza Luce will use commercially reasonable efforts to resume normal operations as quickly as possible. During the Force Majeure period, your obligations under these Terms remain in effect to the extent practicable.

21. Accessibility

Pizza Luce is committed to making our Site accessible to individuals with disabilities in compliance with applicable requirements under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and Web Content Accessibility Guidelines (WCAG) 2.1 standards. If you experience any difficulty accessing our Site due to a disability, please contact us at [email protected] and we will make reasonable efforts to provide you with the information or services you need through alternative means.

22. Electronic Communications

By using our Site and services, you consent to receive electronic communications from Pizza Luce, including order confirmations, receipts, promotional messages, and other notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

23. Children's Use

Our Site and services are not intended for use by individuals under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to remove such information and terminate any related account.

24. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please contact us through any of the following channels:

We strive to respond to all inquiries within two (2) to five (5) business days. For urgent matters, please indicate the urgency in your communication subject line.

These Terms of Service were last updated on April 20, 2026. Pizza Luce reserves all rights not expressly granted herein.